Transport and Delivery

  1. For security reasons, the Products purchased on the Site will be delivered to the address registered on the credit card, unless otherwise indicated by the Customer and the signature of the Customer or a delegate over 18 years of age will be required at the time of delivery.
  2. For each order placed on the Site, Industrie Testi issues a receipt for the Products shipped, sending it by e-mail or post to the holder of the order, in accordance with the D.P.R. 445/2000 and of Legislative Decree 52/2004. For the issuance of the receipt, the information provided by the Customer at the time of the order is valid. No change in the receipt will be possible after its issue.
  3. Delivery costs are charged to the customer and are clearly highlighted in the order form.
  4. All purchases will be delivered by selected courier (hereinafter, "Courier") from Monday to Friday, excluding Saturdays, Sundays, public holidays and local or national holidays. Industrie Testi is not responsible for unforeseeable delays and / or attributable only to the Courier against which the complaints of the case must be made. Shipping times range from 1 to 3 business days for fast shipping and 4 to 6 business days for standard shipping.
  5. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with Article 61 of the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days from the day following the conclusion of the contract in compliance with paragraph 7.1 of the general conditions, unless Industrie Testi communicates - within the same term or by the latest date agreed for delivery, also by e-mail - the impossibility of delivering the Products ordered following the unexpected unavailability, even temporary , of the Products. In the event of such communication, Industrie Testi will refund any sums already paid by the Customer for the payment of the supply.
  6. In the event that, following the notification by Industrie Testi of a delay in the delivery date, the Customer wishes to cancel the order, any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than 30 (thirty ) days from the date of receipt by Industrie Testi of the order cancellation notice except for customized Products, in accordance with the provisions of Returns and Refunds.
  7. For the delivery of the Products, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. Upon delivery of the Products by the Courier, the Customer is required to check:
    • (i) that the number of packages delivered corresponds to what is indicated in the transport document (DDT);
    • (ii) that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the Product or the mismatch in the number of packages or information must be immediately notified in writing on the Courier's proof of delivery. 

Once the Courier's document has been signed without the Customer having made any objection, the Customer will not be able to make any objection about the external characteristics of the delivered package.

Confirmation of shipment and delivery

The Courier will send the Customer a confirmation e-mail once the Products have been shipped.

Packaging or Packing

The Products purchased on the Site are delivered with the Rebecca institutional packaging, as happens in the shop.

Shipping Costs and Duties

The goods may be subject to the payment of import taxes, which are the sole responsibility of the final customer.

Below are the countries for the calculation of shipping costs:

Country Italy
Standard Shipping 7€, Shipping Time 4-5 business day
Fast Shipping 9€, Shipping Time 1-3 business day
Free Shipping

Free shipping for orders over 50€ Standard Shipping

   
Countries

European Union countries

Standard Shipping 7€
Fast Shipping 9€
   
   

If for any reason you are not satisfied with the items purchased, you can easily return them within 14 days from the date of receipt of the package. You can exchange them with the same product in a different size or get a refund of the amount paid (refund of shipping cost is not allowed).

For further questions you can write to [email protected].