Collection Returns & Refunds
Personalized Products and Special Price
Industrie Testi wishes to guarantee complete customer satisfaction. Pursuant to Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products, other than the customized ones and the ones at a special price (discount), purchased on the Site within the term of 14 (fourteen) days starting from the date of receipt of the Products.
Right of withdrawal and cancellation of orders
- Industrie Testi wishes to guarantee complete customer satisfaction. Pursuant to Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products, other than the customized ones and the ones at a special price (discount), purchased on the Site within the term of 14 (fourteen) days starting from the date of receipt of the Products. All the references of the My Word collection are to be considered personalized.
- To exercise the right of withdrawal, the customer must send an e-mail to customercare@rebecca,it, containing the following requests:
- (i) upon manifestation of the will to exercise the right of withdrawal pursuant to Article 52 of the Consumer Code;
- (ii) an indication of the products for which the customer wishes to make use of the right of withdrawal;
- (iii) the progressive order number communicated by Industrie Testi at the time of the purchase confirmation;
- In case of exercise of the right of withdrawal, Industrie Testi will refund the full price of the Products (refund of shipping costs is not allowed) as long as they are returned by the Customer within 14 days of exercising the right of withdrawal unworn, unused and undamaged, as well as accompanied by the relative receipt and with the original packaging Rebecca.
- Industrie Testi reserves the right to refuse the return of those Products that do not comply with these requirements. Refunds will be made with the same payment method used for the purchase. The price of the Products purchased online cannot be refunded by the shops. However, these Products may be changed in stores operated and managed directly by Industrie Testi, with the exception of outlet stores, corners, franchised store, multi-brand retailers and duty free shops and subject to their availability.
- The costs for returning the Products are charged to the Customer; any expenses incurred by the Customer for the return will not be refundable.
- Industrie Testi undertakes to reimburse the Customer without undue delay and in any case within 14 days from the date of receipt by the same of the notice of withdrawal from the contract pursuant to art. 54 of the Consumer Code; and will send an e-mail notification once the refund has been made.
- It is recommended to send the Products to be returned using a courier, insuring the full amount of the goods, and taking care to receive a tracking number to allow tracking of the shipment. Industrie Testi will not be responsible for reimbursement or compensation relating to Products shipped by the Customer but which have never been received by Industrie Testi due to loss, theft or damage that are not attributable to the same.
- If the Customer wishes to modify or cancel the order already sent, he must promptly send, and in any case before receiving the e-mail confirming the shipment, an e-mail to the address [email protected]. Industrie Testi will do everything to satisfy the customer's request. However, once the Product has been shipped, the order cannot be canceled or modified. However, the Products shipped may be returned and in this case reference will be made to the rules on the right of withdrawal described above.
Errors or Inaccuracies
Industrie Testi undertakes to provide constantly updated information in the sections of the Site relating to the description and / or sale of the Products and will do its best to ensure that the description and / or photographic representation of the products on the site is as faithful as possible to the products themselves. However, it is not possible to guarantee the complete absence of errors and, taking into account the methods of digital presentation of the products, it is possible that the perception by the Customer of the description or graphic representation of the products does not exactly correspond to the product itself. Industrie Testi reserves the right to right to correct errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to modify or update the information at any time without prior notice.
Guarantee of Authenticity and Intellectual Property Rights
- Industrie Testi guarantees the authenticity of all Products purchased on the Site. The "Rebecca" brand products are made with the best materials, are packaged by artisans, and are all rigorously and entirely MADE IN ITALY.
- The "Rebecca" trademark, as well as all the figurative and non-figurative trademarks, service marks, present on the Products, on the related accessories and / or packaging, shape marks, whether registered or not, as well as all illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights relating to the Products are and remain the exclusive property of Industrie Testi SpA. The information, images, photographs, trademarks and in general the elements and materials made available through this Site are and will remain the exclusive property of Industrie Testi Spa; therefore, the reproduction, partial or total (with the sole exception of personal and non-commercial use), distribution, publication, transmission, modification, in whole or in part, and the sale of information, images, are expressly prohibited photographs, trademarks, products and in general of the elements and all the material contained in this Site.
- In particular, the names and trademarks "Industrie Testi Spa", "Rebecca Gioielli” and all other trademarks that include the name "Industrie Testi Spa", whether registered or not, are and will remain of exclusive property of Industrie Testi Spa and its reproduction, distribution, publication, transmission, modification in whole or in part, as well as sale, are expressly prohibited for any reason or purpose.
For further information and assistance on the Site or on how to purchase online, the Customer can contact Industrie Testi at the following e-mail address: [email protected]
or at the following address: Industrie Testi S.p.A., administrative office in Empoli (FI), Viale Giotto nr. 28, 50053